Privacy Policy at 97c77

Introduction

97c77 is an online casino and sports betting platform serving players across Bangladesh. We operate a range of services including cricket betting, live casino games, slots, crash games, and more. In providing these services, we necessarily collect certain information about the people who use them. This Privacy Policy describes the categories of information we gather, how we use it, with whom we share it, and the choices you have regarding your data.

We encourage you to read this policy carefully and contact us if you have any questions. Our contact email is listed at the end of this document. This policy may be updated from time to time; we will notify registered users of any material changes by posting the updated policy on our website.

Information We Collect

We collect several categories of information in order to provide our services efficiently and securely to players across Bangladesh. The types of data we may collect include:

• Identity data: full name, date of birth, username, and government-issued identification documents used for account verification.
• Contact data: email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi divisions).
• Financial data: payment method details such as bKash wallet numbers, Nagad accounts, Rocket account references, and transaction histories related to deposits and withdrawals.
• Technical data: IP address, browser type, device model, operating system, and session logs collected automatically when you access our platform.
• Usage data: game history, betting records, bonus usage, session duration, and interactions with features such as cricket betting markets, slots, and live casino tables.

We collect this information directly from you when you register an account, make a deposit or withdrawal, contact our support team, or interact with our platform. Some technical data is collected automatically as a standard part of running a secure online service.

How We Use Your Information

97c77 uses your personal data only for legitimate and clearly defined purposes directly related to the operation of our platform and the delivery of our services. Specifically, we use your information to:

• Create and manage your 97c77 account, including verification of your identity in accordance with responsible gaming and know-your-customer (KYC) requirements.
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and maintain accurate financial records of all transactions.
• Provide customer support, respond to queries, resolve complaints, and communicate with you about your account status and activity.
• Deliver personalised promotions, bonuses, and offers tailored to your activity on the platform — such as welcome bonuses, free spin campaigns, or BPL cricket special promotions.
• Monitor platform activity for fraud prevention, account security, and detection of suspicious behaviour to protect all users on the 97c77 platform.
• Comply with applicable laws, regulations, and internal responsible gaming policies, including enforcing our 21+ age restriction and player protection standards.

Sharing of Your Data

97c77 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your data with trusted partners in the following limited circumstances:

• Payment processors: We share the minimum necessary financial data with payment service providers such as bKash, Nagad, and Rocket solely to process your transactions securely.
• Technology and security partners: We may use third-party service providers for platform hosting, fraud detection, and analytics. These partners are contractually bound to protect your data and may not use it for any purpose beyond fulfilling their contracted services to 97c77.
• Legal and regulatory obligations: We may disclose your personal data when legally required, such as in response to a valid court order, law enforcement request, or to enforce our Terms & Conditions and prevent illegal activity.

We require all third parties we work with to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal data for their own purposes — they may only process your data as instructed by us.

Cookies and Tracking Technologies

97c77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you when you return, remember your preferences, and analyse how you interact with our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 97c77 platform, including your ability to log in or access certain game features. By continuing to use our platform with cookies enabled, you consent to our use of cookies as described in this policy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For active accounts, we retain personal data for the duration of your account with 97c77. Once your account is closed, we typically retain account-related records for a period of up to five years, after which data is securely deleted or anonymised.

Financial transaction records may be retained for longer periods where required by applicable financial regulations. In all cases, data retained solely for legal compliance purposes is stored securely and accessed only when strictly necessary.

Your Rights

As a user of the 97c77 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us using the email address provided at the end of this policy.

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: Under certain circumstances, you may request that we delete the personal data we hold about you — for example, where the data is no longer necessary for the purpose it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: You may ask us to restrict the processing of your personal data in certain circumstances, such as while we are verifying the accuracy of data you have contested.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including for direct marketing purposes.

We will respond to all legitimate data rights requests within a reasonable time. Please note that certain rights are subject to exceptions and may not apply in all cases — for example, we may need to retain data to comply with a legal obligation even if you request erasure.

Data Security

97c77 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all data transmitted between your device and our servers, access controls limiting who within our organisation can view sensitive account data, and regular security audits to identify and address potential vulnerabilities.

While we strive to use commercially reasonable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We therefore cannot guarantee absolute security, but we commit to notifying affected users promptly in the event of any data breach that poses a risk to their rights and freedoms.

Third-Party Links

The 97c77 platform may contain references to game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers operate their own platforms and services independently. 97c77 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party providers whose software or services you interact with directly.

Age Restriction — 21+ Only

97c77 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal data, please contact us immediately at the email address below and we will take steps to delete that information from our systems without delay. Our platform employs age verification measures during registration to enforce this restriction.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the 'Last Updated' date at the top of this page. For significant changes that materially affect how we process your personal data, we will take additional steps to inform you — such as sending a notice to the email address registered to your 97c77 account or displaying a prominent notice on the platform.

Your continued use of the 97c77 platform after any changes to this policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 97c77 handles your personal data, please do not hesitate to reach out to our support team. We are committed to addressing your queries promptly and transparently.

You can contact us by email at [email protected]. Our support team is available around the clock, seven days a week, to assist players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna. Response times are typically within 24 hours Bangladesh Standard Time (BST, UTC+6).